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What is CD/DVD resurfacing?
Sometimes a disc can get so scratched that it will no longer read correctly. Resurfacing is a process in which scratches are removed from a disc, making the disc readable once again.
What kind of disc can be resurfaced?
Please check repair services page for available CD Resurfacing Services
eStarland can resurface all kinds of movie, music and game discs including the following:
CD, DVD, CD-Rom, CD-RW, DVD-R, DVD-RW, PSONE, PS2, PS3, PS4, GameCube, Xbox, Xbox 360, Xbox One, Wii, Wii U, Dreamcast, Sega Saturn, Sega CD, PC games and more!
How does disc resurfacing work?
Data stored on CDs, DVDs, and similar media are actually contained on the upper layers of the disc, directly below the label. The bottom layers of the disc serve to protect this data. Sometimes the bottom of the disc will be so scratched that the laser contained in the player or game system cannot read the data on the upper layers. In disc resurfacing, the damaged areas in the disc’s bottom layer are shaved down. The disc is then buffed and polished, restoring it to a readable surface. This is a safe process, because it does not affect the data present on the disc.
Can all discs be repaired?
There are limits to the extent of damage that can be repaired through resurfacing. We cannot repair discs with the following kinds of damage:
Cracks: discs with cracks cannot be repaired
Holes: discs with holes cannot be repaired (to check for holes, hold the disc up to a light and see if any light shines through)
Label side damage: Discs with extensive damage to the top, label side of the disc cannot be repaired. Disc resurfacing only repairs the bottom, play side of the disc. The data on a disc is actually stored just below the label. If this data is damaged it cannot be recovered.
How do I purchase the Disc Repair Service?
The Disc Repair Service can be purchased like any other item on our website. Find the product page for type of disc you would like to repair, add it to your cart, and check out as normal. When your order is processed, we will e-mail you a receipt. Print this e-mail and send it to us, along with the disc that needs repair.
Send your discs to:
eStarland
Attn: Repair Dept
14225 Sullyfield Cir. Suite C
Chantilly VA 20151
What systems do you repair?
We specialize in repairing gaming hardware, smartphones and tablets including consumer electronics. You can check repair services page for additional information and if your device or service is not listed you can request for an estimate.
How do I purchase a system repair?
Repair service can be purchased like any other item on our website. Find the product page for the repair that you need, add it to your cart, and check out as normal. When your order is processed, we will e-mail you a receipt. Print this e-mail and send it to us, along with the system that needs repair.
When mailing your system, please be sure that you pack it securely. Find the information on how you can pack your devices and trade-ins here. Be sure to cover all sides of the case or controller with adequate packing materials. Bubble wrap and Styrofoam peanuts are highly recommended. If a system arrives improperly packaged, eStarland cannot assume responsibility for any damage incurred during shipping.
Repairs should be shipped to:
eStarland
Attn: Repair Dept
14225 Sullyfield Cir. Suite C
Chantilly VA 20151
How long will I have to wait to get my system back?
Maintenance times vary from system to system. Shipping also varies depending on the carrier. In most cases, system maintenance takes from 3 to 7 days, and domestic shipping can take 3 to 5 business days one way. However, if parts for your system are hard to obtain or if there is a major problem, repairs might take longer. There also may be difficulties associated with shipping. In store repairs are held for 90 days and will be disposed of if not paid for or picked up within 90 days of the original drop off date.
What if you can't repair my system?
In certain rare instances, we are unable to repair some systems. This is usually due to an extremely old or rare system with unavailable components or major system damage such as a cracked motherboard. If this is the case you have two options. We can send your system back to you or dispose of it. If you would like your system sent back, shipping is free.
