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eStarland
   

Repair Services

CD, DVD & Blu-ray Disc Repair

What is CD/DVD resurfacing?

When a disc becomes so scratched that it cannot be read properly, resurfacing can help. This process removes scratches from the disc, restoring its readability.

What kind of disc can be resurfaced?

eStarland offers professional disc resurfacing services to restore scratched movie, music, and game discs, making them readable again. We support a wide range of formats, including:
• CD formats
• DVD formats
• Blu-Ray formats

For detailed information, pricing, and instructions, visit the eStarland Repair Services page.

How does disc resurfacing work?

Data stored on CDs, DVDs, and similar media are actually contained on the upper layers of the disc, directly below the label. The bottom layers of the disc serve to protect this data. Sometimes the bottom of the disc will be so scratched that the laser contained in the player or game system cannot read the data on the upper layers. In disc resurfacing, the damaged areas in the disc’s bottom layer are shaved down. The disc is then buffed and polished, restoring it to a readable surface. This is a safe process, because it does not affect the data present on the disc.

Can all discs be repaired?

Disc resurfacing has limits and it cannot repair certain types of damage, including:

Cracks: Discs with any cracks cannot be repaired.

Holes: Discs with holes, which can be identified by holding the disc up to a source of light and checking for any light passing through, cannot be repaired.

Label-side Damage: Extensive damage to the label side of the disk is irreparable. Resurfacing only addresses the bottom side, as the data is stored just beneath the label. If this layer of data is damaged, it cannot be recovered.

How do I purchase the Disc Repair Service?

To use our disc repair service, follow these steps:

Step 1. Visit our website and locate the product page for the disc type you need repaired.
Step 2. Add the service to your cart and complete the checkout process.
Step 3. Once your order is processed, eStarland will email you the reciept.
Step 4. Print the reciept and include it with the disc(s) you are sending for repair.

Send your discs to:
eStarland
Attn: Repair Dept
14225 Sullyfield Cir. Suite C
Chantilly VA 20151

Video Game Hardware, Smartphone, and Tablet Repair

What systems do you repair?

We specialize in repairing gaming consoles, smartphones, tablets, and other consumer electronics. Visit our Repair Services page for more details. If your device or specific service you need assistance with isn't listed, please contact us for an estimate.

How do I purchase a system repair?

You can purchase repair services directly from our website, just like any other product. Locate the specific repair service you need, add it to your cart, and proceed to checkout. Once your order is processed, we'll email you an order confirmation. Please either print your order confirmation or write down your order number on a sheet of paper and include it with the item you're sending in for repair.

When shipping your system for repair, ensure it's securely packaged. Refer to our guidelines on packing devices and trade-ins for details. Use sufficient packing materials, such as bubble wrap or packing peanuts, to protect all sides of the case or controller. Under no circumstances will eStarland be held responsible for any damage that occurs during transit to our facility.

Send repairs to:

eStarland
Attn: Repair Dept
14225 Sullyfield Cir. Suite C
Chantilly VA 20151

How long will I have to wait to get my system back?

The time required to repair your device depends on several factors, including the availability of parts and shipping. Typically, repairs are completed within 1-2 days, with domestic shipping taking up to 5 days. If parts for your device are out of stock, repairs may take longer, and we will notify you promptly.

What if you can't repair my system?

If your device cannot be repaired, you can choose to have it returned to you at your expense or disposed of at no additional cost.

Abandoned devices

After we notify you by email and/or phone, your device will be held for 30 days. If left unclaimed after 30 days, the device will be considered "abandoned" and disposed of without further notice. eStarland is not responsible for abandoned devices.