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Prepare & Ship your Trade-ins and Repairs

Preparing your Package

The Box

Choose a box with enough room around the contents for cushioning material. Sturdy paperboard or corrugated fiberboard boxes are best for weights up to 10 pounds. If you are reusing a box, totally remove or hide all previous labels and markings.


Place the cushioning all around your item or items. You can use newspaper, “foam peanuts,” or shredded paper.


Tape the opening of your box and reinforce all seams. Do not use cord, string, twine, masking, or cellophane tape. Place a strip of clear packaging tape over your label to prevent the address from smearing.

Mailing Heavy Items

If you are mailing a very heavy or very dense item, use a sturdy box with the contents cushioned securely with a strong material for bracing to prevent shifting, and tape all the edges with reinforced tape.

Sending your Package

Delivery Address

Print or type clearly the delivery address parallel to the longest side of the package. On the same side, print or type your address in the upper left corner. Replace #Order number# with your actual order number.

Send your packages (Trade-in) to: #Order number#
Attn: Trade-ins
14225 Sullyfield Cir. Suite C
Chantilly, VA 20151

Send your packages (Repairs) to: #Order number#
Attn.: Repairs
14225 Sullyfield Cir. Suite C
Chantilly, VA 20151

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