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Trade-in Service (3 Options)

Trade-in Service (3 Options)

What do you mean by "Trade-In" ?

A Trade-In is a video game, accessory, or hardware that you wish to exchange for credit or cash at eStarland.com.

Option 1)   Instant Credit (Most Convenient)

Receive Credit on your Trade-Ins with No Waiting!

eStarland offers credit on your trade ins with no waiting! Simply designate which games you will send us, and you can use the credit you receive from them instantly. All that we require is an honest report of the game’s condition send the trade-ins to us in the allotted time period, and a credit card to guarantee the trade-in amount.

Credit cards will be pre-authorized for the trade-in amount and the authorization will be removed once the trade-ins have been processed.

  Option 2)   Standard Credit (Most Value)
 

If you decide to send in your items before applying the Instant Credit towards an order, you will receive Standard Credit when we verify and process your trade-ins. Instant Credit can only be converted to Standard Credit if it is unused at the time we receive your items. The advantage with Standard Credit is that eStarland will help your shipping costs based on USPS First Class / Media Mail / Parcel / Priority Mail Rate plus $1.00-$2.00 for your packaging expense (Maximum amount of reimbursement cannot exceed 10% of the total trade-in value). To find out how much eStarland will refund for shipping per pound, Click Here.

To make sure you qualify for this benefit, please do not use your credit for purchases until the store credit has been verified.

Option 3)   Get Cash

Use your credit to get Cashout!

You May "Cash out" your account in the following Ways:

  • Check Payment by Mail
  • Amazon Gift Card 
  • Paypal Payment

As an account holder of eStarland, you have the option to cash out your standing credit balance. If you have any credit that has built up from previous transactions, you can receive a check for 70% of its value. For example if you had a credit balance of $100.00, one of three options is $70.00. The minimum value that can be cashed out is $20.00. Cash-outs only apply to items that we have assessed, so any items traded in for Instant Credit must be received and verified before they are cashed out. All checks are mailed via USPS First Class Mail (Default Option).

If you want to receive your payment to your Paypal account, please let us know your Paypal email address by using "My message to eStarland" section of checkout page or you may contact us after placing your cashout order.

If you want to receive your payment by Amazon Gift Cards (e-card), please let us know your email address by using "My message to eStarland" section of checkout page or you may contact us after placing your cashout order.

 

Processing of cash-out requests may take up to 2-7 business days to be completed & varies by number of requests per week.

(3-7 days processing time as of 12/15/2016)

4 Easy ways to redeem your trade-in credit

Trade-in Process

How does the Trade-In process work?

To trade in an item to eStarland, just follow these 4 easy steps:

  1. Locate the title’s information page
  2. Trade-in your game at its value
  3. Checkout

*Depending on the shipping class and availability of the items your order, you may need to send your trade-in first to meet the due date.

How do I find the information page of the game/accessory I wish to trade in?

Type the product title or SKU number into our search engine. Titles should be typed in exactly as they appear on the packaging. The SKU can be located at the bottom of the games bar code. You must type in the ENTIRE SKU NUMBER , including the numbers to the far left and far right of the bar code. Do not use dashes when typing a SKU number.

What if more than one game comes up after I click on "FIND"?

If this has happens, double check that the game’s exact title is correct, or it was released for multiple systems. Select the correct title from the list for the correct system. Please make sure that both the system and the title match before clicking in the “Trade In” button.

Why doesn't my game show up when I do a search for its price?

If this is the case we are probably not offering credit for this title. If you have questions about a particular title, please contact us .

My game shows up, but I can't click "Trade In" button.

If "Trade In" link is disabled, that means we are currently not accepting trade-ins for that item. Since we buy and resell games frequently, there is a good chance that we will accept the title in the future.

Can I send in multiple copies of the same game?

We can only accept up to 2 copies of the same game per customer for trade-ins. If you would like to trade-in more than 2 copies of the same game, please contact us before placing an order.

When do I need to send my stuff in?

Trade-ins must be shipped (postmarked) by the due date specified on your order.

The Due Date is the last day for you to ship your trade-ins.

How do I send my stuff in?

If you trade in an item and instantly apply that credit towards a purchase on eStarland, then we will first ship you your new order. Upon receiving your new order you may reuse our box to send in your items. Be sure to print out your receipt and include it with your trade-in. You will have 2 weeks for instant credit orders, and 1 week for standard trade ins starting from the day you placed the order to ship the items you are selling to eStarland. If you wish to receive standard credit, we ask that you find an appropriate, mail safe box to send your items in. If you wish to send in your trade-in first, we will compensate your shipping cost, based on the Media Mail rate, by up to 10% of your total trade-in value. For more information on how to prepare a package for shipping visit the official USPS website at the following address:

http://pe.usps.com/text/dmm100/preparing-packages.htm

Please ship out your trade-ins by the most economical method available.

Where do I send my Trade-ins?

You can ship your trade-ins to:

eStarland
Attn: Trade-ins
14225 Sullyfield Cir. Suite C
Chantilly, VA 20151

Attention International Customers in Canada and Mexico:

We currently accept NTSC games from Canada and Mexico for trade-in. When shipping international trade-ins, we ask that you use your local postal service to mail your trade-ins. If you use UPS, FEDEX or any other private carrier, there will be additional charges for shipping internationally. Any additional brokerage free or duties that we may incur from UPS, FEDEX or any other private carrier will be subtracted from the credit you receive. There are no additional international fees when using local postal services.

Requirements

If you sell items to eStarland, there are certain things that you must do in order to assure an efficient transaction.

If you are selling back a game, please include all original packaging, manuals, and maps as you stated during the trade-in process (All included material must be in good condition). Also, please give us an accurate report of the condition of the disc or cartridge.

If you are selling back a game system, please include all of the manuals, accessories, and pack-in games. For full guidelines regarding system trade-ins, please refer to the Pre-Owned Hardware heading in this section.

In order to assure quality, eStarland will not accept games under the following conditions:

  • Defective hardware, accessories, and games. CD and DVD based games with significant scratches or cracks.
  • Certain CD and DVD games require their original box. If a box is required, it will be listed on the products trade-in page.
  • Items with missing, water damaged, or altered labels. This includes items that have been written on or that have been repackaged or relabeled (i.e. rental items).
  • Cartridge games with missing, or incorrect labels.

Unaccepted Trade-Ins

Trade-ins will not be accepted if they are damaged, missing accessories, or if the wrong item was specified. If for any reason your trade-ins are not accepted, they may be returned to you upon request at your expense within 2 weeks of store receiving.

Unaccepted trade-ins with a value less than $5.00 or damaged trade-ins where the item is deemed of no worth, bootleg copies, non-repairable or unsalvageable will be discarded. If you elect to have your rejected trade-ins handled differently than the aforementioned process, contact us prior to sending your trade-ins.

Return Shipping Charges for Unaccepted Trade-Ins

Return Shipping Charges for Unaccepted trade-ins:

First game or small item: $4.00 - $6.00
Each additional game: $1.00
Handheld System: $6.00 - $10.00
System or heavy item: $10.00 - $18.00

The above rates are only a guideline to what return shipping costs may be. In circumstances where the trade-in being returned does not meet the above guidelines or exceeds the posted shipping charges, the actual shipping cost will be charged.

Adjustments

What happens if I don't specify the correct condition of the items that I'm sending in?

At eStarland, we take trade-ins and used merchandise very seriously. All merchandise must be in the condition reported to us at the time you place your order. All trade-in merchandise must be postmarked by its due date following the date of your order. If we receive a trade-in item that is not in the condition specified by you at the time of the exchange, we will do one of two things. We will either reassess the item’s value or we will not accept the item.

What happens if I don't send the Trade-ins on time?

If a trade-in has not been postmarked within two weeks (14 days) of the date of order or a week for trade-in only order , we may reassess the value based on its current value. The item’s value may change based on many different factors. If there is a drop in value, your trade-in credit will be adjusted.

What happens if I've already used the Instant Credit I received for an item that had to be reassessed?

If the item's value has been reevaluated your trade-in credit will be updated to reflect the change in value. If the value is determined to be lower then the original amount and you have already spent your instant credit, the credit card used to certify your trade-in will be charged the difference. If the item is reevaluated and determined to be higher then the original amount your account will receive the additional credit.

EZ Ship Service

eStarland's EZ Ship Service is a FREE Shipping service that allows you to receive and print an insured, traceable UPS shipping label to mail out qualified trade-in orders. All you have to do is package your trade-ins and drop them off at a local UPS Authorized shipping location or hand them to an UPS Driver.

For more information on the EZ Ship Service, please see this page.

Restrictions

Our trade-in system is designed for use by individual customers, any trade-in order with intention of making profit by, but not limited to, price reductions and close-outs are violations of the fair use of our system. In such incidents, we reserve the right to cancel your order. Subsequent abuse of the trade-in service will result in limitations on your account.

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