eStarland, Home of the best trade in values on the planet! New & used video games & anime merchandise from worldwide.
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Ordering Info
Placing an Order

How do I find the items I want?

There are two ways to locate items on the eStarland site.

The first way is to click the appropriate section in the navigation bars that are at the top and left of the screen. Products are sorted by gaming platform on the left hand side of the screen. Current platforms are on top. When a current platform is clicked, you will be taken to the main for that platform, which displays new and upcoming releases, as well as popular titles. The navigation bar will also display all the categories of games, as well as links to hardware and accessory pages. Games are sorted by genre with categories for pre-owned and import games.

The second method is to use the search field located at the top of the screen. Searches can be refined with the pull down menu to the right of the search field. It is possible to search new, pre-owned, or import games, as well as anime products, trade-in values, and services offered by eStarland.

Clicking on any link will take you a product list. Within the product list, items can be sorted with filters, located at the top of the page. Games can be viewed according to availability, ESRB rating, first letter of the title, product price, or condition (new or used). If a filter is available for specific product, it will be displayed in white. Unavailable filters are displayed in red. By placing the cursor over a filter category a list of options for that filer will be displayed. By clicking one of the options, the product list will be redisplayed according to the filter.

How do I select an item for purchase?

Once you have found the appropriate item by browsing or using our search engine, go to the product’s description page. You can view the product’s details and price and select between new and used copies (if available). Click the “Add to Cart” button next to the product that you want. The item will then be added to your shopping cart, which will be displayed after you select an item. On this page, you can see which items you have selected, and a current subtotal of their prices (shipping not included). You can then continue browsing by clicking “Continue Shopping” button, or complete your order by clicking “Proceed to Checkout”.

How do I view the contents of my shopping cart?

To see the items that you have selected, click on the “My Cart” icon located at the top of the page. You will be taken to a screen that shows the details of your order, including the individual prices of items, the quantity selected, and item condition. From this page, you can also remove individual items from your cart, change the quantity to be purchased, or remove the entire contents of your cart.

How do I remove an item from my Shopping Cart?

View the contents of your Shopping Cart by clicking the “My Cart” icon. When the Shopping Cart page is displayed, locate the item(s) you wish to remove in the list displayed at the top of the page. In the right hand column is a check box labeled “Delete”. Click on the box next to the appropriate item(s) to select them, then click on the red “Delete” icon at the bottom right- hand side of the list. The selected items will be removed from your shopping cart.

How do I change the number of items I want to purchase?

There are two methods to change the quantity of items ordered, depending on if the product is new or used. To change the quantity of new items you wish to purchase, go to your Shopping Cart by clicking on the “My Cart” icon. When you are taken to your Shopping Cart, find the item you wish to change the quantity of. Click on the number in the “QTY” column next to the price. Press backspace to delete the current quantity in the box. Then, type in the quantity that you wish to purchase and click the blue “Update” button at the bottom of the list. Your Shopping Cart will then update your selected item’s quantity and recalculate your subtotal. To purchase additional copies of a used item, go back to that item’s description page and select the “Add to My Cart” icon again. Since used items are unique, they must be entered into your shopping cart individually.

Checking Out

How do I check out?

Click on the “My Cart” icon to take you to your Shopping Cart. Once you are there, verify that all the items and quantities in your cart are correct. Then click on the orange “Checkout” icon at the very bottom of the item list. If you are not already logged into your eStarland account, you will be prompted to log in or create a new account. Once you have done this, you will be taken to the Checkout screen. Fill in the necessary information and your order will be processed.

Once you have placed an order with us, you will receive several emails from eStarland verifying your account and order. We sometimes have problems emailing certain ISPs such as AOL and Earthlink. To insure you get emails from eStarland, please add the email address: to the Contacts or Address book section of your email program.

Payment Options

What are my payment options?

eStarland will accept the following forms of payment:

  • US Customer: All Major Credit Cards, Checks, Money Orders, Paypal, or Store Credit.
  • Canadian Customer: All Major Credit Cards, Paypal (International Verified Payment Only), or Store Credit.
  • Other Countries: Paypal (International Verified Payment Only), Address verified credit card payment or Store Credit.

What is Paypal?

Paypal is an internet based payment system that allows for secure payments between two parties. The payments are made from credit cards or bank accounts and can be made by anybody with an e- mail address. For more information regarding PayPal’s operation and policies, please go to: https://www.paypal.com/cgi-bin/webscr?cmd=_help-ext&source_page=

Which credit cards do you accept?

eStarland accepts Visa, Mastercard, Discover, and American Express credit cards.

In the event you are notified to provide further address verification please fill out the following form and fax or email it along with a one of the following official documents.

Credit Card Authorization Form.

  • Credit Card Statement
  • Front and back scan of the Credit Card being used.

What if I want to pay by check or money order?

If you would like to pay by check or money order, select the option when you are checking out. You will then be prompted to print out a copy of your order sheet. If you cannot print out your order sheet, please send your payment with your name, address, phone number, e-mail, and order number. After you have done this, please enclose this information with a check or money order for your total amount made out to Starland. Then please send these items to

eStarland
ATTN: Order Processing Dept.
14225 Sullyfield Cir. Suite C

Chantilly, VA 20151

Please note that because you must send us your payment, check and money order transactions take slightly longer to process. Checks may require up to two weeks because they must be held until they clear.

Sales Tax

Under Virginia state law, eStarland is required to charge 6% sales tax on all orders shipped to locations within the Commonwealth of Virginia.

Coupons

How do I use my Coupon?

  1. After verifying the items in your cart, proceed to checkout.
  2. After inputting your shipping address and selecting your shipping method, you will be asked for your coupon number. Please note that you may only use one coupon at a time.
  3. Click "Enter," and the amount of the coupon or gift certificate will be deducted from your order.

Restrictions

eStarland may restrict the use of coupons or other discounts for certain types or amounts of products during certain time periods or based on other factors determined by eStarland. Each eStarland coupon is identified by a code and has different requirements and rewards. Any such restrictions will be disclosed on the coupon itself or on our Web site. All requirements must be met to receive coupon rewards or discounts. Recipient must reside in the United States, its territories, or have an APO/FPO U.S. Military address.

First-time customer coupons are valid on your first-ever purchase at eStarland only. If you wish to return an item that was purchased with a coupon, you will be credited only for the amount you paid.

If you are unable to use the coupon or you experience an error while using it, please e-mail us at . Be sure to include the number of your gift certificate or coupon.

Store Credit

If merchandise is traded in through Instant or Standard Credit, you are credited for the total amount of the merchandise traded in. This credit, once in the system, can be used for any order, the same as a cash payment. Any credit that you have with the store will be kept on record until it is used. You can view the amount of credit you have under your account details.

Return Policy (US Customers Only)

In order to return merchandise purchased at eStarland you must first contact us through Live Support or e-mail to receive a Return Authorization Number. When you send your merchandise, please include a copy of your receipt and this number. Returns will not be accepted without a Return Authorization Number . eStarland will only accept returns of defective or improperly shipped merchandise. When returning unopened products, you must contact us within 7 days of receipt; we will not be able to accept returns for unopened products after 7 days of receipt. No other returns will be accepted. Any manuals, accessories, or pack-ins included with returned item must be included. If the item was new, it must still be factory sealed to be accepted for return. Any merchandise that does not meet these guidelines will not accept it and eStarland cannot be held responsible for return shipping costs.

To return or exchange an item, please contact our support team first for an Return Authorization Number. Once you have the Return Authorization Number they will provide you with one of the following ways to return or exchange your item(s):

1) Ship the Merchandise Using USPS

If our support staff asks you to ship the product back to us, take the item to your local post office and ship it out via the most economical method which may include USPS Media Mail. Shipping reimbursements will be calculated based on the USPS Media Mail rate and issued through store credit. Once we receive your return, we will return or exchange the product as agreed with our support staff.

2) Ship the Merchandise Using UPS

If our support staff asks you to return the merchandise back UPS, we will provide a UPS Label by regular mail or e-mail. Once you receive or print the UPS Return Label you can place the merchandise you are returning or exchanging in a box and place the label on the box. When the merchandise is ready to be returned you can drop off the box at any UPS Drop-off location. To find drop-off locations please visit this site:

UPS Drop-Off Locations

Please note that we will only provide the UPS Return Label on specific orders, please contact our support team to see if your return/exchange will qualify for a return label.

For new games, the manufacturer of the product offers a 90 day guarantee. Within the first 30 days, new items that fit into the return policy may be returned to eStarland after a RMA has been issued. After the first 30 days, the manufacturer of the product must be contacted for a return.

All used products including games, Anime DVDs, accessories and systems come with a 90 day guarantee by eStarland unless otherwise specified.

Once a RMA has been issued, it will be valid for 30 days. If eStarland does not receive the return within 30 days of the RMA being issued, the return order will be canceled and any items returned to us will be refused.

After a RMA has been canceled after 30 days, another RMA cannot be issued for the same product.

eStarland only accepts returns/exchanges under the following conditions :

  • All merchandise must be in its original packaging and must include all manuals and accessories
  • Any new products being returned must be factory sealed.
  • Any used products being returned that are not defective must be in the original shrinkwrapping
  • Merchandise that is defective will only be accepted for return within 90 days of delivery
  • If a game or DVD is defective, we will exchange it for another copy of the same item only
  • Merchandise that was received due to clerical error on the part of eStarland.
  • Repair/Service parts can only be exchanged for the same product.
  • When returning unopened products, you must contact us within 7 days of receipt; we will not be able to accept returns for unopened products after 7 days of receipt.
  • If there is a discrepancy in your order when you receive your package please contact us within 7 days of receipt; after 7 days, we will consider your package to have included everything ordered.
  • Items must be return within 30 days of being issued a RMA
  • Any non-defective item return may be subject to a 15% restock fee

Items returned that do not meet the above conditions or are returned without a RMA may be subjected to a 15% restocking fee.

Return Policy (Non-US Customers Only)

Please contact us for details.

Pedidos

?Como encuentro los articulos que quiero comprar?

Hay dos formas de encontrar los articulos en el sitio (site) de eStarland. Una de las formas es haciendo un click en la seccion apropiada en las barras de navegacion que estan arriba a mano izquierda de la pantalla. Los productos estan en orden de acuerdo a la clasificacion del juego al lado de mano izquierda de la pantalla. Las plataformas (clasificaciones) actuales estan primero. Cuando click las plataformas actuales, te llevaran a la plataforma principal, la cual exhibe nuevos y proximos lanzamientos, asi como titulos populares. La barra de navegacion tambien exhibira todas las categorias de juegos, asi como enlaces a la pagina de accesorios y equipo (hardware). Los juegos son clasificados por genero con categorias para los juegos usados (semi-nuevos) y juegos importados.

El segundo metodo es utilizar el area de busqueda situado arriba en la pantalla. La busqueda se puede refinar con el menu (pull down) tiron abajo a la derecha del area de busqueda. Es posible buscar juegos nuevos, usados o importados, asi como productos Anime, productos canjeados (semi-usados) baratos y servicios ofrecidos por eStarland.

Haz un click en cualquier conexion y te llevara a una lista de productos. Dentro de la misma lista de productos, los articulos se pueden clasificar con los filtros situados en el frente de la pagina principal. Los juegos pueden ser vistos segun su disponibilidad. ESRB clasificados, primera letra del titulo, precio del producto o condicion (nuevos o usados). Si un filtro esta disponible para un producto especifico, sera exhibido en blanco. Los filtros que no estan disponibles se exhibiran en rojo. Colocando el (cursor) la barrita sobre una categoria, una lista de opciones para ese filtro sera exhibida. Haz un click en las opciones, la lista de productos sera exhibida segun el filtro.

?Como selecciono el articulo para comprar?

Una vez que hayas encontrado el articulo que quieres comprar hojeando o usando nuestro sistema de busqueda, ir a la pagina de descripcion de los productos. Ahi Puedes ver los detalles, precio del producto y seleccionar entre juegos nuevos o copias usadas (si estan disponibles). Haz un click donde dice “agregar al carrito” que esta al lado del producto que quieres. Entonces el articulo sera agregado a tu carrito de compras, que sera exhibido despues de que selecciones un articulo. En esta pagina, puedes ver que articulo has seleccionado, y un subtotal actual de los precios (envio no incluido). Puedes entonces continuar hojeando haciendo un click donde dice “continue shopping” continuar las compras o finalizar tu orden haciendo un click donde dice proceder a salir “Proceed to Checkout”.

?Como veo el contenido de mi carrito de compras?

Para ver los articulos que has seleccionado, haz un click en el icono “my cart” mi carrito situado arriba en el frente de la pagina. Te llevaran a una pantalla que demuestra los detalles de tu orden, incluyendo los precios individuales de los articulos, la cantidad seleccionada y la condicion del articulo. En esta pagina puedes tambien quitar articulos individuales de tu carrito, cambiar la cantidad que compraras o vaciar el carrito completamente.

?Como quito un articulo de mi carrito de compras??

Para ver el contenido de tu carrito de compras haz click en el icono mi carrito “my cart”. Cuando se exhibe la pagina del carrito de compras, localiza los articulos que deseas quitar en la lista mostrada en el frente de la pagina. En la columna a mano derecha hay una cajita que dice “delete” borrar haz click en la cajita al lado del articulo apropiado para seleccionarlo, despues haz click en el icono rojo “delete” borrar en el lado derecho de la lista. Los articulos seleccionados seran removidos de tu carrito de compras.

?Como cambio el numero de articulos que quiero comprar?

Hay dos metodos para cambiar la cantidad de articulos pedidos, dependiendo de si el producto es nuevo o usado. Para cambiar la cantidad de articulos nuevos que deseas comprar ir a tu carrito de compras haz click en el icono mi carrito (my cart) cuando te llevan a tu carrito de compras, encuentra el articulo que deseas cambiar la cantidad. Haz click en la columna al lado de el precio y haz click en el numero “qty”. Presiona la tecla de retroceso para borrar la cantidad actual en la cajita. Entonces escribe adentro de la cajita la cantidad que deseas comprar y haz click en el boton azul actualizar “update” en la parte inferior de la lista. Tu carrito de compras entonces pondra al dia la cantidad y calculara nuevamente el subtotal del articulo seleccionado. Para comprar copias adicionales de un articulo usado, volver a la pagina de descripciones del articulo y seleccionar el icono agregar a mi carrito de compras “add to my cart” otra vez. Puesto que los articulos usados son unicos deben de ser incorporados en tu carrito de compras individualmente.

Despidiendose (Finalizando la compra) “checking out”

?Como finalizo la compra?

Haz click en el incono mi carrito “my cart” para que te lleve a tu carrito de compras. Una vez que estas alli, verifica que todos los articulos y cantidades en tu carrito esten correctos. Luego haz click en el boton anaranjado “checkout” finalizando en la parte inferior de la lista de articulos. Si todavia no estas en tu cuenta de eStarland, te invitaran a abrir una sesion o crear una nueva cuenta. Una ves que has hecho esto te llevaran a la pantalla de comprobacion. Completa la informacion necesaria y tu orden sera procesada tan pronto como sea posible.

Una ves que has puesto una orden con nosotros, recibiras varios emails (correo electronico) de eStarland verificando tu cuenta y orden. A veces tenemos problemas al enviar correos electronicos a ciertos ISP’s tales como AOL y Earthlink. Para asegurarte que recibes nuestros (emails) correo electronico por favor agrega nuestra direccion electronica: a la seccion de contactos o libro de direcciones de tu programa de emails (correo electronico).

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